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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about exporting report data? (Choose two.)

A) It can be exported only as an .xlsx Excel file.
B) It can be exported using only absoluteHTML layouts.
C) It can be exported in PDF format.
D) It can be exported to a character-delimited file.
E) It can be exported in XML format.
F) It can be exported as a Word doc.

2. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

A) Keywords
B) Attachments
C) Assigned account value
D) Display Position
E) Product/Category
F) Access Level
G) Status
H) Summary

3. What should you do to ensure two published answers are always returned for a specific search word?

A) Create multiple search words associated within a single priority word group.
B) List the search word under both Answers Keywords and Stopwords.
C) List the search word under Answers Keywords.
D) Create multiple Priority words that share the same name.
E) List the search word under Stop words.

4. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) View cannot be renamed or deleted but only modified.
B) Views do not depend on the number and purpose of the interface that your organization uses.
C) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
D) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
E) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

5. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Remove irrelevant answers from manually related answers.
B) Remove Related Answer Widget from the Customer Portal.
C) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
D) Block irrelevant answers from learned links.
E) Delete irrelevant answers from sibling answers.

Solutions: