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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question 1

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

A. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
B. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F. Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".

Question 2

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can define the workflow to run when certain fields of the SRobject are changed.
B. You can modify the workflow to update field values within the SR object.
C. You must make the changes using the Page Composer tool.
D. You will be required to code any new workflow actions in Groovy.
E. You can generate tasks for the SR object from the workflow.
F. You can send an e-mail notification to specified recipients.

Question 3

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The scheduledprocess has not been set up.
B. Entitlement rules are not valid for the service request.
C. No default coverages are set up.
D. The Starts When criteria of the milestones is not True.

Question 4

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Your changes are isolated and do not impact other users' configuration environments or the production environment.
B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C. Multiple users cannot use your sandbox at the same time.
D. You can set a second sandbox as Activeat the same time in order to begin working on another new object.

Question 5

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,2,3,4
B. 3,2,4,1
C. 1,3,2,4
D. 2,4,3,1

Solutions: