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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
B) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
C) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
D) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
F) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

2. What three things should you do once you have established a global default coverage?

A) Create an ESS job to Aggregate Service Requests.
B) Create an ESS job to Monitor Service Request Milestones.
C) Use Application Composer to configure warning emails about milestone compliance events.
D) Use Application Composer to include milestones on the Service Request Layout if desired.

3. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) requires less work and effort
B) allows use of a simpler hierarchy
C) allows you to use the same product hierarchy as sales
D) allows the display of a product hierarchy specifically for service purposes

4. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Obtain the Change Password Link and add it to your DCS page.
B) Add the Password Reset component to your DCS application.
C) Enable the "Password Reset" option in the User Administration component.
D) Instruct users that they can only change their password by chatting with an agent.

5. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, select Action > Update.
B) Click the Show Advanced Search icon.
C) Change the section identified with Status = New
D) In Advanced Search, save and select the "Set as Default" box.
E) In Advanced Search, confirm Record Set = Assigned to Me.
F) In Advanced Search, Add Channel Type = Web.

Solutions: