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Facebook Certified Community Manager Sample Questions:

1. A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?

A) Raise the issue to the most relevant point of contact internally
B) Delete the comments and ban the community member from the Page
C) Open a conversation with the community member and discuss their concerns
D) Call the local authorities immediately to report the threat

2. A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?

A) Ignore the request on the basis that the membership criteria are well displayed
B) Respond to the complaint with a link to Facebook Community Standards
C) Ask the community to vote on allowing others in the group
D) Allow the 11-year-old as a member of the group so that they do not report the group

3. The community manager of a nonprofit contacts local government officials with an idea for an elderly-only fitness park in a local green space.
The community manager needs to provide evidence to the nonprofit that will help it to build relationships with potential government partners.
Which two proactive tactics should the community manager use in this situation? (Choose 2)

A) Put a sign in the green space asking for the fitness park to be built and share it on social media
B) Run ads across digital platforms that ask for feedback on the park idea
C) Create a poll for the community to assess interest in the park and report findings to the nonprofit
D) Monitor elderly-only audiences on social media for outdoor recreational conversations

4. A toddler milk formula company with a large community asks the community manager to help due to low community engagement.
Parents join the community for support and to create connections with other parents. However, most members are disengaged.
What should the community manager do to increase meaningful connections among members in the closed group?

A) Ask members to share their favorite post from the group on their profiles.
B) Create a poll for feedback on the milk formula.
C) Create a post announcing the release of the latest formula milk
D) Develop content that encourages sharing photos and stories.

5. Refer to the table.
Published Type Reach Engagement Promote
02-24-2020 Link 1,400
90 post clicks
24 reactions, comments and shares
Organic
02-21-2020 Video 2,300
333 post clicks
112 reactions, comments and shares
Organic
02-20-2020 Picture 4,500
172 post clicks
243 reactions, comments and shares
Organic
A local activist runs a test with different mediums on a Facebook Page. The activist wants to improve organic results and create more awareness of human rights violations.
What information should a community manager provide to the activist?

A) The video post should be promoted with ads if the primary goal is engagement
B) The picture post is the most successful if reach is more important than engagement
C) The link and video post garnered more awareness than the picture post
D) The link post should be promoted with ads if the primary goal is reach

Solutions: