Avaya 6201-1 Q&A - in .pdf

  • 6201-1 pdf
  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 15, 2026
  • Q & A: 55 Questions and Answers
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  • Updated: Oct 15, 2026
  • Q & A: 55 Questions and Answers
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  • 6201-1 Testing Engine
  • Exam Code: 6201-1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Oct 15, 2026
  • Q & A: 55 Questions and Answers
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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Integration and System Operations- Avaya Aura integration components
  • 1. System Manager and Session Manager interaction
    • 2. Trunking and connectivity basics
      Avaya Call Management System (CMS)- CMS administration and reporting
      • 1. User management and permissions
        • 2. CMS Supervisor usage and configuration
          Contact Center Implementation- Call center configuration
          • 1. Agent and queue configuration
            • 2. Skills-based routing concepts
              Avaya Aura Communication Manager Core Concepts- System architecture and components
              • 1. Communication Manager fundamentals
                • 2. Call routing and dial plan concepts

                  Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

                  Question #1

                  A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

                  • A. It is not necessary far either the reporting adjunct or the switch release to change.
                  • B. Only the switch release in the CMS needs to be changed to CM6.
                  • C. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
                  • D. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #2

                  Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
                  Which two ways can the agent identify the type of call that being delivered? (Choose two.)

                  • A. by the Skill whisper announcement before call: is delivered
                  • B. by the telephone display (a = Originator Name to VDN)
                  • C. by the VDN of Origin announcement before call is delivered
                  • D. by the flashing skill button on the telephone set
                  Reveal Solution  Discussion  0

                  Correct Answer: B,C  🗳️

                  Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).

                  Question #3

                  What is the term of an extension that routes calls to specific vector?

                  • A. Vector Routing Number (VRN)
                  • B. Routing Directory Number (RDN)
                  • C. Vector Directory Number (VDN)
                  • D. Hunt Group Number (HGN)
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Question #4

                  Which communication manager option on the communication manager gives the customer call centre capabilities?

                  • A. Automatic Call Distribution (ACD)
                  • B. Expert Agent Selection (EAS)
                  • C. Least Occupied Agent (LOA)
                  • D. Best Service Routing (BSR)
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #5

                  A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
                  Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

                  • A. Target service level
                  • B. Activate on oldest call waiting
                  • C. VDN counted calls
                  • D. expected Wait Time (EWT)
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

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