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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two configurations are required when creating a new action map?
(Choose two)
Response:

A) Language pack
B) Engagement action type
C) Target segment
D) Engagement window size

2. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) True
B) False

3. Which of the following must be defined when enabling Predictive Routing for a queue?
Response:

A) Minimum number of agents
B) Average handle time
C) Daily routing limits
D) Business outcome to optimize

4. Content offers in Predictive Engagement can only be triggered manually by agents.
(True/False)
Response:

A) True
B) False

5. What is the purpose of visitor attributes in GPE?
Response:

A) Control voicemail storage
B) Describe and group visitor behavior
C) Identify CRM integration errors
D) Store wrap-up codes

Solutions: