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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following is NOT a purpose of Service Transition?

A) To provide quality knowledge of Change, Release and Deployment Management
B) To ensure that a service can be managed, operated and supported
C) To plan and manage the capacity and resource requirements to manage a release
D) To provide training and certification in project management

2. The MAIN purpose of the Service Portfolio is to describe services in terms of?

A) Service Level Requirements
B) Business Value
C) Functionality
D) IT Assets

3. "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

A) Service Operation
B) Continual Service Improvement
C) Service Strategy
D) Service Transition

4. A Process Owner has been identified with an "I" in a RACI matrix. Which of the following would be expected of them?

A) Be kept up to date on the progress of an activity
B) Perform an activity
C) Manage an activity
D) Tell others about the progress of an activity

5. Which of the following statements is CORRECT?

A) Service owners are more important to service management than process owners
B) Service owners are as important to service management as process owners
C) Process owners and service owners are not required within the same organization
D) Process owners are more important to service management than service owners

Solutions: