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EXIN ITIL-F Q&A - in .pdf
EXIN ITIL-F Value Pack
(Frequently Bought Together)
- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
Online Testing Engine supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser.- If you purchase EXIN ITIL-F Value Pack, you will also own the free online Testing Engine.
- Updated: Sep 17, 2026
- Q & A: 325 Questions and Answers
- ITIL-F PDF + PC Testing Engine + Online Testing Engine
- Value Pack Total: $119.98 $79.99
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EXIN ITIL-F Q&A - Testing Engine
- Exam Code: ITIL-F
- Exam Name: ITIL Foundation
- Updated: Sep 17, 2026
- Q & A: 325 Questions and Answers
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Free updates for one year.
Real ITIL-F exam questions with answers.
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Value Chain | 15% | - Obtain/build - Improve - Deliver and support - Design and transition - Plan - Engage |
| Topic 2: ITIL Guiding Principles | 15% | - Optimize and automate - Progress iteratively with feedback - Focus on value - Think and work holistically - Start where you are - Keep it simple and practical - Collaborate and promote visibility |
| Topic 3: ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
| Topic 4: Service Management Practices | 15% | - Problem management - Service desk - Service request management - Change enablement - Incident management |
| Topic 5: General Management Practices | 15% | - Information security management - Continual improvement - Supplier management - Relationship management - Service level management |
| Topic 6: Key Concepts of Service Management | 10% | - Service relationships: provider, consumer, sponsor, user - Value, services, utility, warranty, outcomes, costs, risks |
| Topic 7: Four Dimensions of Service Management | 15% | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
EXIN ITIL Foundation Sample Questions:
Question #1
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
- A. 1 and 3 only
- B. 2 and 3 only
- C. 1 and 2 only
- D. All of the above
Correct Answer: D 🗳️
Question #2
Which process is responsible for managing relationships with vendors?
- A. Change management
- B. Service portfolio management
- C. Continual service improvement
- D. Supplier management
Correct Answer: D 🗳️
Question #3
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
- A. A service object
- B. A known error
- C. An incident
- D. A change
Correct Answer: B 🗳️
Question #4
Which of the following correctly states the relationship between urgency, priority and impact?
- A. Impact should be based on urgency and priority
- B. Impact, priority and urgency are independent of each other
- C. Urgency should be based on impact and priority
- D. Priority should be based on impact and urgency
Correct Answer: D 🗳️
Question #5
Which of the following is the best definition of IT service management?
- A. Technical implementation of supporting IT infrastructure components
- B. The implementation and management of quality IT services that meet business needs
- C. An internal service provider that is embedded within a business unit
- D. A complete set of all the documentation required to deliver world class services to customers
Correct Answer: B 🗳️
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