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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A) 1 and 3 only
B) 2 and 3 only
C) 1 and 2 only
D) All of the above

2. Which process is responsible for managing relationships with vendors?

A) Change management
B) Service portfolio management
C) Continual service improvement
D) Supplier management

3. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) A service object
B) A known error
C) An incident
D) A change

4. Which of the following correctly states the relationship between urgency, priority and impact?

A) Impact should be based on urgency and priority
B) Impact, priority and urgency are independent of each other
C) Urgency should be based on impact and priority
D) Priority should be based on impact and urgency

5. Which of the following is the best definition of IT service management?

A) Technical implementation of supporting IT infrastructure components
B) The implementation and management of quality IT services that meet business needs
C) An internal service provider that is embedded within a business unit
D) A complete set of all the documentation required to deliver world class services to customers

Solutions: