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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. When a customer is offered an action that they already accepted, this is because_________.

A) the strategy is not customized to exclude previously accepted offers
B) the actions are filtered based on eligibility
C) the customer intent was captured incorrectly
D) there are no suppression rules defined

2. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

3. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)

A) Television
B) Billboard
C) Retail store
D) Chatbot

4. An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.

If the following volume constraint is applied, how many actions are delivered by the outbound run?

A) 75 emails 25 SMSes
B) 75 SMSes and 25 emails
C) 100
D) 150

5. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)

A) Accounting
B) Collections
C) Service
D) Retention
E) Resource Planning

Solutions: