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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

You're in charge of a Slack Enterprise Grid workspace design for your company.
Your teammates provide dozens of suggestions about how the workspaces should be created to provide the best user experience.
Which approach should you choose?
(Select the best answer.)

A. Create new workspaces instead of multi-workspace channels to reduce irrelevant noise.
B. Define organization policies to prevent workspaces from differing from corporate standards.
C. Create the minimum number of workspaces to meet your users' needs to limit context switching.
D. Ensure the workspace design is loosely defined so that it can easily change over time.

Question 2

Slack is on the Business+ plan and currently authenticates users via username and password.
Your company uses Google Workspace (formerly G Suite) as its identity provider (IdP). Your security team would like to assign specific users or groups of users access to Slack from your IdP (rule-based access).
How would you configure Slack to satisfy these requirements?
(Select the best answer.)

A. Build a custom SAML connection with Slack in order to use the Google Workspace Id, and apply rule- based access.
B. Configure Google Workspace Auth to enable users to log in via their Google Workspace credentials, and send out binding emails to existing users to connect their accounts with your IdP.
C. Set up Google Workspace SAML-based SSO in a new Slack workspace since your company already uses username and password to authenticate in its existing workspace.
D. Configure Google Workspace SAML-based SSO with Slack, and send out binding emails to existing users to connect their accounts with your IdP.

Question 3

The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A. Approve and install apps to integrate their support tools with Slack.
B. Allow everyone on the Customer Support team to approve and install the apps they need.
C. Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
D. Streamline an incident management workflow.

Question 4

You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)

A. Confirm the channel naming conventions they might use.
B. Ensure you have an available resource to serve as a Workspace Admin.
C. Identify the tools the project team plans to use to track their progress.
D. Determine if the project team is using Slack workflows to automate processes.

Question 5

You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)

A. Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
B. Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
C. Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
D. Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.

Solutions: