Consumer-Goods-Cloud-Accredited-Professional Free Certification Exam Material from PracticeDump with 70 Questions
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Salesforce Consumer Goods Cloud Accredited Professional exam is a certification program designed for professionals in the consumer goods industry. Salesforce Consumer Goods Cloud Accredited Professional certification is awarded to individuals who have demonstrated their knowledge and skills in implementing and using Salesforce Consumer Goods Cloud. Consumer Goods Cloud is a specialized Salesforce product that helps consumer goods companies manage their sales and distribution processes more efficiently.
NEW QUESTION # 23
Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?
- A. Create an opportunity and use CPQ to send the restaurant manager an enticing quote
- B. Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
- C. Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
- D. Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
Answer: B
Explanation:
The Click2Create function is a feature of Consumer Goods Cloud that allows a field rep to create a new retail store record from the mobile app by tapping on a point of interest on a map. This function automatically fills in the address fields with the data from the map and also allows the field rep to attach a follow up case or lead to onboard the outlet on an onboarding journey. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 34-35.
NEW QUESTION # 24
Which of the following have promotions associated with them using the Consumer Goods Cloud Data Model?
- A. Promotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI (Promotion Product, Promotion Product Categories, Promotion Channel)
- B. Promotion Channel, Retail Visit KPI, Assessment Task Definition and in Store Location
- C. Promotion Channel, Retail Store KPI, Retail Visit KPI and Delivery Task
- D. Promotion Product, Retail Store KPI, Delivery Task and in Store Location
Answer: A
Explanation:
Promotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI are four objects that have promotions associated with them using the Consumer Goods Cloud Data Model. These objects help users to define, execute, and measure promotions in retail stores. They are:
Promotion Product, which represents a product that is part of a promotion.
Promotion Channel, which represents a channel or segment where a promotion is applicable.
Retail Store KPI, which represents a key performance indicator that measures how well a retail store is performing against a specific promotion goal or target.
Retail Visit KPI, which represents a key performance indicator that measures how well a field rep executed a promotion during a store visit. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 30-31.
NEW QUESTION # 25
Field Reps would like to monitor the team messages throughout the day while completing tasks. Which solution provides the optimal user experience while using a tablet?
- A. Extend the visit List by leveraging the two column layout where one column is the visit list and the second is a messages
- B. Create a quick action to create a note addressed to a team member
- C. Display a notification for every message that a team member sends while the Field Rep is on the app
- D. Extend every Consumer Goods Cloud mobile page to add a link to navigate to Chatter
Answer: A
Explanation:
https://help.salesforce.com/s/articleView?id=sf.cg_concept_admin_notification_tasks.htm&type=5
NEW QUESTION # 26
Which object is exclusively available to users in setup to perform direct store delivery?
- A. Shipment
- B. ProductTransfer
- C. Order
- D. Delivery Task
Answer: D
NEW QUESTION # 27
Which are the two primary use cases for performing an in-store survey?
- A. Gathering data on promotions, inventory requirements and product quality
- B. Gathering data on inventory reconciliation
- C. Gathering feedback from customers, consumers shoppers, and staff
- D. Gathering point of sale data
- E. Saving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5
Answer: A,C
Explanation:
Two primary use cases for performing an in-store survey are:
Gathering feedback from customers, consumers, shoppers, and staff. An in-store survey can be used to collect feedback from various stakeholders who interact with the products or services offered by the consumer goods company. For example, an in-store survey can ask customers about their satisfaction, preferences, or suggestions; consumers about their awareness, perception, or loyalty; shoppers about their behavior, motivation, or barriers; and staff about their challenges, needs, or opinions.
Gathering data on promotions, inventory requirements and product quality. An in-store survey can be used to collect data on various aspects of the product performance and availability in the retail store. For example, an in-store survey can ask about the compliance, effectiveness, or impact of promotions; the demand, supply, or replenishment of inventory; and the condition, quality, or issues of products
NEW QUESTION # 28
Which Statement is accurate regarding Action Plan Templates?
- A. They can be deleted
- B. They cannot be setup in the mobile application
- C. They can be associated with Assessment Task Definitions and Component Tasks
- D. They can be Cloned
Answer: D
NEW QUESTION # 29
Northern Trail Outfitters (NTO) has a 7-tier product hierarchy that they use to track products in their Enterprise Resource Planning (ERP) platform. Assuming this functionality is available in the Consumer Goods Cloud, what should a consultant at NTO determine which tier of data contains the information required to set up products in Consumer Goods Cloud INTO wishes to measure share-of-shelf ?
- A. There is no need to ask a question choose level 7
- B. Which tier has the data you trust most?
- C. Which tier describes stock keeping units (SKL)?
- D. What tier has data describing the product with?
Answer: C
Explanation:
A consultant at NTO should determine which tier of data contains the information required to set up products in Consumer Goods Cloud by asking which tier describes stock keeping units (SKU). A SKU is a unique identifier for a product that can be scanned and tracked in inventory systems. SKU is the level of data that is needed to measure share of shelf, which is the percentage of space occupied by a product or brand on a shelf. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 19.
NEW QUESTION # 30
Which three fields are available on the Retail Store object that differentiate them from the Account object?
- A. Delivery Method
- B. Shipping Address
- C. Payment Method
- D. Preferred Visit Hours
- E. Operating Hours
Answer: B,D,E
Explanation:
These fields on the Retail Store object differentiate it from the Account object, providing specific information about store operations, preferred visit timings, and shipping details.
NEW QUESTION # 31
Which statement is correct about Consumer Goods- Einstein Visit Recommendations?
- A. Visit Recommendations can be created using the Next Best Action Strategy
- B. Visit Recommendations automatically take into consideration already created visits for the store
- C. Visit Recommendations are automatically generated by recent case activities
- D. Visit Recommendations rules consider the store operating hours
Answer: B
Explanation:
Visit Recommendations are suggestions for field reps to visit certain stores based on predefined rules and criteria. One of the correct statements about Visit Recommendations is that they automatically take into consideration already created visits for the store, meaning that they do not recommend visiting a store that already has a scheduled or completed visit within a certain time frame. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 36.
NEW QUESTION # 32
Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?
- A. Define an Assessment Task Definition of type 'In-Store Survey'
- B. Create a Retail Store KPI record of 'Survey Type'
- C. Create a Survey record using Salesforce survey application
- D. Generate survey invitations for the retail store 'Primary Contact'.
- E. Define Assessment Indicator Definition to capture within survey
Answer: B,C,D
NEW QUESTION # 33
How can admins review the performance of the Object Detection Model?
- A. By enabling Custom Object Detection
- B. Through Einstein Bots
- C. Through Detected Objects
- D. By creating a Custom Object
Answer: C
Explanation:
https://help.salesforce.com/s/articleView?id=sf.industries_einstein_object_detection_review_detected_objects.htm&type=5
NEW QUESTION # 34
Which two of the following allows a Consumer Goods Cloud user to review the vision detection accuracy?
- A. Model Metrics
- B. Planogram Metrics
- C. Shelf Metrics
- D. Goods Metrics
- E. Object Metrics
Answer: B
NEW QUESTION # 35
Which of the following is accurate regarding the Einstein Vision model?
- A. The model is created in store as reps perform their daily tasks during phase 1 rollout
- B. The model needs to be created as part of the development process using a base set of images
- C. The model is created automatically by Einstein based on uploading the perfect image
- D. The model is created via crowdsourcing of images available via public copyright licenses
Answer: B
Explanation:
The Einstein Vision model is a representation of how objects are detected and counted in an image. The model needs to be created as part of the development process using a base set of images. The base set of images should contain images of the products that need to be detected on the shelf, as well as labels and annotations for each product. The model is then trained and tested using these images and can be improved by adding more images or adjusting the parameters. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 23-24.
NEW QUESTION # 36
Which Action Plan Type should be selected when creating an Action Plan for Consumer Goods Cloud?
- A. Industries
- B. Visit Planning
- C. Visit Execution
- D. Assessment Task Plan
Answer: C
NEW QUESTION # 37
A consultant for Northern Trail Outfitters (NTO) company advises NTO to leverage Visit Recommendations for the field team. Which build option ensures the strategy is scalable to meet the requirements of NTO?
- A. Build the strategy using an Apex class.
- B. Build the strategy using Flow Builder.
- C. Build the strategy using Process Builder.
- D. Build the strategy using Workflows.
Answer: A
NEW QUESTION # 38
A Field Sales Manager to trying to determine which stores have a decline in Retail Execution KPIs and therefore need attention. Which Tableau CRM for Consumer Goods Cloud dashboard can provide the required data?
- A. Product Performance Dashboard
- B. Team Performance Dashboard
- C. Store Performance Dashboard
- D. Lost Visit Store Performance Dashboard
Answer: C
Explanation:
The Tableau CRM for Consumer Goods Cloud dashboard that can provide the required data for a Field Sales Manager to determine which stores have a decline in Retail Execution KPIs and therefore need attention is the Store Performance Dashboard. The Store Performance Dashboard shows the performance and compliance of the retail stores in relation to their KPIs and promotions. The dashboard allows users to filter and analyze the data by various dimensions, such as store group, store location, product category, or visit date. The dashboard also displays metrics such as store compliance score, store revenue, store visits, and promotion compliance score. By using this dashboard, a Field Sales Manager can identify which stores are underperforming or non-compliant and take appropriate actions to improve their performance. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 37.
NEW QUESTION # 39
Northern Trail Outfitters (NTO) would like to know if the high value assets placed in stores are compliant. If not compliant, NTO would like a boolean value generated to trigger an action plan forcorrection. What is the recommended approach to meet the customer's requirement and limit the amount of custom code?
- A. Use an inventory check task with flow
- B. Use a custom task with apex
- C. Use a custom task with flow
- D. Use a promotion check task with apex
Answer: C
Explanation:
To meet the customer's requirement and limit the amount of custom code, NTO should use a custom task with flow. A custom task is a type of action plan task that can be defined and configured to suit specific business needs. A flow is a tool that automates a business process by collecting data and performing actions. By using a custom task with flow, NTO can create a task that captures the information related to the high value assets placed in stores, such as their location, condition, and compliance. The flow can then generate a boolean value based on the compliance criteria and trigger an action plan for correction if needed. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 26.
NEW QUESTION # 40
Northern Trail Outfitters (NTO) would like to know if the high value assets placed in stores are compliant. If not compliant, NTO would like a boolean value generated to trigger an action plan forcorrection. What is the recommended approach to meet the customer's requirement and limit the amount of custom code?
- A. Use a custom task with apex
- B. Use an inventory check task with flow
- C. Use a custom task with flow
- D. Use a promotion check task with apex
Answer: B
Explanation:
This approach allows for an efficient and code-minimal way to check compliance of high-value assets in stores and trigger correction action plans based on Boolean values.
NEW QUESTION # 41
At which three levels can Store Action Plan Templates for recommended tasks for a visit be defined?
- A. Account
- B. Retail Store
- C. In-Store Location
- D. Retail Store Group
- E. Location
Answer: A,B,E
NEW QUESTION # 42
Northern Trail Outfitters (NTO) has their Field Reps perform regular activities, including promotionand inventory activities, as well as check the function of their computer display units that are placed in stores, to help customers ensure the backpacks fit properly. What should be done to support NTO Field Reps to ensure theyare able to capture these KPIs?
- A. Create an Assessment Task Record type called 'Backpack Fit' for the Computer Display Units to capture the KPIs.
- B. Add 'Backpack Fit' for the Computer Display Units checkbox to the In-Store Survey Assessment Task.
- C. Create an Asset record named 'Backpack Fit' for the Computer Display Units and link it to the Assessment Task via a lookup field.
- D. Create an asset called 'Computer Display Unit' and capture KPI called 'Backpack fit properly' using an assessment task.
Answer: A
Explanation:
This approach allows Field Reps to specifically assess and record the KPI related to the functionality of the Computer Display Unit and its effectiveness in assisting customers with backpack fitting.
NEW QUESTION # 43
Which two standard capabilities are available when executing a promotion check in the field?
- A. Changing the promotion planning dates
- B. Taking a photo of the promotion
- C. Changing the discounts on the products included in the promotion
- D. Marking the promotion as complete
- E. Viewing which products are included in the protection
Answer: B,E
NEW QUESTION # 44
Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?
- A. The rep is missing the Create Surveys permission
- B. A related survey invitation has not been generated
- C. The Salesforce admin has not created and activated a Salesforce survey
- D. The Retail Execution Survey Lighting Flow has not been action
- E. A custom Assessment Task definition has not been created
Answer: B,C
Explanation:
Two explanations for why no surveys are available when field reps try to complete a visit survey on their mobile devices are:
The Salesforce admin has not created and activated a Salesforce survey. A Salesforce survey is a questionnaire that can be sent to customers or contacts to collect feedback. The admin needs to create and activate a survey before it can be used in an in-store survey task.
A related survey invitation has not been generated. A survey invitation is an object that represents an invitation to take a survey. A survey invitation needs to be generated and associated with the visit, the retail store, or the store primary contact before it can be displayed in an in-store survey task. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 27.
NEW QUESTION # 45
Which Lightning component can an admin add to a Consumer Goods assessment task record page?
- A. In-Store Products Check
- B. Promotion Check
- C. Inventory Check
- D. Planogram Check
Answer: C
Explanation:
https://help.salesforce.com/s/articleView?id=sf.retail_task_admin_create_assessment_task_record_page.htm&type=5 Inventory Check is a Lightning component that can be added to a Consumer Goods assessment task record page by an admin. An assessment task is a type of action plan task that allows users to collect data and perform actions related to a retail store. An inventory check is a type of assessment task that allows users to verify the availability and quantity of products in a store. The Inventory Check component displays the products that are associated with the store and allows users to search, scan, and update the product information. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 40.
NEW QUESTION # 46
Which object is connected to Action Plan?
- A. Assessment Task
- B. Retail Store
- C. Action Plan Template em
- D. Visit
Answer: D
NEW QUESTION # 47
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