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Oracle 1Z0-465 Q&A - in .pdf
- Exam Code: 1Z0-465
- Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
- Updated: Oct 21, 2026
- Q & A: 80 Questions and Answers
- Convenient, easy to study.
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- Exam Code: 1Z0-465
- Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
- Updated: Oct 21, 2026
- Q & A: 80 Questions and Answers
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Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent Desktop and Service Interaction | - Incident management - Task and queue management - Customer interaction handling |
| RightNow CX Cloud Service Overview | - Core architecture and components - Service cloud concepts and terminology |
| Administration and Configuration | - Site configuration and settings - Workflow and business rules - User management and roles |
| Integration and Customization | - Customization options and tools - Integration concepts and APIs |
| Knowledge Management | - Knowledge base structure - Search optimization and usage - Content creation and publishing |
| Reporting and Analytics | - Standard reports usage - Analytics dashboards |
Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
Question #1
Which three expressions use proper syntax?
- A. Sum(if(incidents.status_id < > 2, 1, 0))
- B. Avg(incidents.c×_opened)
- C. If (incidents.assgn_acct_id IS NULL, 'Not Assigned', 0)
- D. If(incidents.assign_group_id = 100460, 'With Support', 'Not with Suport')
- E. Date_diff(incidents.closed, incidents.created)
Correct Answer: C,D,E 🗳️
Question #2
Your customer would like you to alter the content and format of the emails that are sent to their end customers when response is sent.
Which three of your customer's requirements can be fulfilled through the use of interface configuration?
- A. Incident messages shouldn't be sent.
- B. All emails sent must contain the response of the agent and not the customer's thread.
- C. All emails sent must have the incident reference number at the beginning of the subject.
- D. Receipt messages shouldn't be sent.
- E. All emails sent must be in HTML format.
Correct Answer: B,C,D 🗳️
Question #3
Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?
- A. Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.
- B. Add "print" using the Stop word editor and add "print" to the alias file.
- C. Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword
- D. Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.
Correct Answer: D 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #4
Your customer wants agents to automatically receive an incident private note that explains how to handle specific responses from customers.
These incidents would be identified by specific terms in the subject line.
Select three steps needed to accomplish this.
- A. Create Standard Text with instructions.
- B. Add a workspace rule that checks for identified terms in the subject line.
- C. Use an Incident Business Rule to append standard text to the uncommitted response buffer.
- D. Add the Standard Text as Private Note to Thread in the workspace rule.
- E. Use an Incident Business Rule to append standard text to Customer Thread.
Correct Answer: A,B,D 🗳️
Question #5
Your customer would like to run incident report with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.
- A. Permanently Disabled
- B. Disabled from Assignment
- C. Reassign the old incidents to another staff accounts called Former Employee
- D. Disabled from Assignment and Report Filters
- E. Do not disable, but lock the staff account
Correct Answer: B 🗳️
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