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Peoplecert ITIL V3 Foundation Sample Questions:

1. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A) The Process Owner
B) The IT Director
C) The Service Owner
D) The Customer

2. Which process is responsible for sourcing and delivering components of requested standard services?

A) Request Fulfillment
B) Service Desk
C) Service Portfolio Management
D) IT Finance

3. Identity and Rights are two major concepts involved in which one of the following processes?

A) Facilities Management
B) Demand Management
C) Event Management
D) Access Management

4. Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1.Risk assessment
2.Testing of resilience mechanisms
3.Monitoring of component availability

A) 1 and 3 only
B) 2 and 3 only
C) 1 and 2 only
D) All of the above

5. Which areas of service management can benefit from automation?
1.Design and modelling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring

A) 1, 2 and 3 only
B) 1, 3 and 4 only
C) 2, 3 and 4 only
D) All of the above

Solutions: