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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is NOT one of the steps in value stream mapping?

A) Value stream identification
B) Mapping of the 'as-is' value stream
C) Mapping a 'to-be' value stream
D) Value stream management

2. Which term is used to describe removing something that could have an effect on a service?

A) An IT asset
B) An incident
C) A change
D) A problem

3. What is the role of a governing body in an organization?

A) It is accountable for performance and compliance at the highest level
B) It is responsible for day-to-day operations
C) It focuses exclusively on financial reporting
D) It manages the technical details of digital products directly

4. Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A) Build
B) Operate
C) Transition
D) Deliver

5. What BEST describes a Service Level Agreement (SLA)?

A) An informal discussion between users and service providers about expectations
B) A legal contract between two vendors regulating financial penalties
C) A guideline document for internal IT teams without customer involvement
D) A documented agreement between a service provider and a customer that identifies services and their agreed levels

Solutions: