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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?

A) Automatic Topic Assignment
B) Org-Wide Defaults
C) Content Management
D) Data Category Visibility

2. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

A) Create an FAQ rich text component on the Home page.
B) Deploy a chatbox to address common questions.
C) Create a public ''announcement only' group for moderators to address commonquestions.
D) Enable Chatter Questions to encourage peer-to-self-service
E) Create an FAQ Knowledge article.

3. Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broaddigital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers

A) Automating partner onboarding process
B) Helping partners manage their payments and file taxes
C) Providing reports and dashboards access to partners
D) Preventing channel conflict

4. Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

A) Metadata API is ideal when multiple work streams are involved.
B) Metadata API supports migrating all Communicates settings and features.
C) Metadata API can be used programmatically as well as declaratively.
D) Metadata API is ideal for when the changes are complex.

5. How can records owned by Customer Community users be shared with internal users?

A) Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
B) Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
C) Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
D) Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

Solutions: