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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization is interested in a CRM that manages its constituents and has an integrated email marketing tool with built-in scoring and engagement tracking.
Which solution should the consultant recommend?

A) NPSP and Pardot
B) NPSP and Marketing Cloud
C) NPSP and Community Cloud
D) NPSP and Social Studio

2. A consultant sot up and successfully tested an integration between the source system and a sandbox environment of Salesforce When the integration was switched to the production environment of Salesforce, the consultant encountered API call limit errors.
What is the likely explanation for this?

A) The incorrect sandbox environment was used for testing.
B) The triggers associated with NPSP were disabled in the sandbox environment.
C) Testing of the integration in the sandbox environment was insufficient.
D) The API call limits were different for sandbox and production environments.

3. A nonprofit organization uses a vendor for direct mail, and receives a monthly spreadsheet from it with donor information, donation amounts, and the solicitation campaign that the donation was in response to.
How can this information can be entered and de-duplicated against existing individuals in the Nonprofit Success Pack (NPSP)?

A) Upload the spreadsheet using the NPSP Data Importer and associate the individuals with Opportunities and Campaigns.
B) Upload the spreadsheet using the NPSP Data Importer and associate the individuals with Opportunities and Recurring Donations.
C) Use the Salesforce Data Loader to upload the spreadsheet and then manually check for duplicates and use the NPSP Contact Merge tool to de-duplicate records.
D) Use the Salesforce Import Wizard to upload the spreadsheet and then de-duplicate records using the NPSP Contact Merge tool.

4. A nonprofit wants to collect information online about volunteers who are new to the nonprofit, including names and contact details, skill sets, and availability. The nonprofit already uses NPSP and Volunteers for Salesforce and wants to create a report with this information.
What are two ways the consultant can meet the requirement?
Choose 2 answers

A) Add the Volunteer Sign Up form to the nonprofit's website.
B) Attach emails from volunteers with their information to Contact records.
C) Collect contact information during job sign up via Job Listings.
D) Set up a Personalized Volunteer Page on the nonprofit's website.

5. A Household Account has Contacts with Affiliations, Relationships, and Closed/Won donations associated with it.
What is the outcome when a system admin attempts to delete this Household Account record?

A) The Household Account record and its standard related records are deleted.
B) Since Affiliations and Relationships are associated with the Contacts in this Account, an error message displays.
C) The Household Account record and its standard related records remain.
D) Since Closed/Won donations are associated with the Account record, an error message displays.

Solutions: