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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which supported hardware is needed to protect an analog extension port that is in a different building than the control unit?

A) ITWLinx towerMAX SCL/8
B) Analog surge protector
C) ITWLinx towerMAX DS/2
D) IP Office Barrier Box

2. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) an IP Office Monitor trace with H.323 options enabled
B) an IP Office Monitor trace with Real Time Audio trace options enabled
C) an IP Office Monitor trace with AVRIP options enabled
D) a current Network Assessment
E) a packet sniffing trace

3. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display message cannot be changed. The prompt is not recordable by user.
B) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
C) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
D) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
E) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.

4. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)

A) Force Account Code must be checked on the user's Supervisor tab.
B) CCR Agent must be checked on the user's Supervisor tab.
C) A valid CCR Agent license must be installed in the IP Office configuration.
D) Forced Login Code must be entered on the user's Supervisor tab.
E) User must be a member of a hunt group.

5. An IP 406v2 has been upgraded to the latest release (6.0+). The client wants to test a 9600 series phone, however the phone powers up but will not register to IP Office. What is causing the issue?

A) The phone requires a newer control unit.
B) The firmware requires an upgrade.
C) The phone's MAC address must registered in IP Office.
D) The phone must be changed from SIP to H.323.

Solutions: