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6211 Dumps PDF - 6211 Real Exam Questions Answers
Avaya 6211 Exam Syllabus Topics:
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NEW QUESTION 34
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?
- A. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- B. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server
- C. https://support.avaya.com web site
- D. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)
Answer: C
NEW QUESTION 35
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
- A. ADMIN
- B. CCMS
- C. CCMA
- D. Offline
Answer: D
NEW QUESTION 36
You want to perform a backup of the Contact Center database.
Which tool do you use to perform the backup?
- A. High Availability
- B. Data export utility
- C. Database Maintenance utility
- D. Ref Client
Answer: C
NEW QUESTION 37
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
- A. the E-mail Manager
- B. the Multimedia Contact Manager
- C. the Outbound Campaign Management Tool
- D. the CCMA
Answer: C
NEW QUESTION 38
Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
- A. SIP
- B. Avaya Aura Media Server (AAMS)
- C. Contact Center Manager Server (CCMS)
- D. Communication Control Toolkit (CCT)
Answer: B
NEW QUESTION 39
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
- A. It alloes an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
- B. It helps with implementing CTI for installed and browser-based client Integrations.
- C. It provides administrative and management capabilities for CCMM resources.
- D. It Is used to administer Avaya Aura Agent Desktop (MAD) and to monitor Agent performance using a browser-based Interface.
Answer: C
NEW QUESTION 40
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
- A. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
- B. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
- C. It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
- D. It is loaded on external database.
Answer: C
NEW QUESTION 41
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
- A. GIVE MUSIC
- B. QUEUE TO SKILLSET
- C. GIVE RAN
- D. GIVE IVR
Answer: B
NEW QUESTION 42
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Rules Engine
- B. the Outbound Campaign Management Tool
- C. the Inbound Message Handler
- D. the Outbound Message Handler
Answer: D
NEW QUESTION 43
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
- A. ADMIN
- B.
- C. Offline
- D. CCMS
Answer: D
NEW QUESTION 44
You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?
- A. Select the "Create CCT agent" option.
- B. Enter the SIP address of the agent phone set In the Voice URI field.
- C. Set the agent user type to "Supervisor/Agent".
- D. Select the "Enable CTI for this agent" option.
Answer: A
NEW QUESTION 45
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?
- A. Customer details are retrieved for the agent using Web services.
- B. The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.
- C. The contact is presented to the agent using the Avaya Agent Desktop.
- D. The newly-arrived contact is created and directed to an application using the Open Queue.
Answer: D
NEW QUESTION 46
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
- A. Contact Center Multimedia (CCMM)
- B. Contact Center Manager Administration (CCMA)
- C. Contact Center Manager Server (CCMS)
- D. License Manager
Answer: A
NEW QUESTION 47
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mail Application Server
- B. Inbound Mail License Server
- C. Inbound Mail Manager Server
- D. Inbound Mail Server
Answer: D
NEW QUESTION 48
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
- A. Agent Desktop Configuration, General Settings, Advanced Settings
- B. Agent Desktop Configuration, Resources
- C. Agent Desktop Configuration, General Settings
- D. Agent Desktop Configuration, User Settings
Answer: A
NEW QUESTION 49
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