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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes IT processes?

A) Activities designed to make delivering IT services more effective and efficient.
B) The people and the tools they use to carry out activities.
C) Interrelated activities carried out to create value for customers or stakeholders
D) Capabilities that reduce IT costs.

2. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
B) When there will be no more then 50 concurrent users, and time to value is critical for the project.
C) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
D) When there will be more then 50 concurrent users, and time to value is critical for the project.

3. Which business process can be implemented with a CMDB solution?

A) Software configuration management
B) Change management
C) Database discovery
D) Configuration item audit and reconciliation

4. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A) Classification Items Hierarchy
B) Configuration Items
C) Asset types
D) Classification Items Relationships
E) Configuration Items Types

5. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM SmartCloud Control Desk
B) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
D) Impact Assessment; part of IBM SmartCloud Control Desk

Solutions: