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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the ClI information to the Account Code.
B) Add the Client CLI information to the Incoming Call Route.
C) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
D) Enable CLI tracking

2. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) System Monitor with default filters
B) Debug Manager on DTE port
C) System Monitor with ISDN L3 filter options enabled
D) SSA Snapshot

3. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).

A) CCR
B) Voicemail Pro
C) ContactStore
D) IIS
E) One-X Portal

4. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) MS Outlook
B) Lotus Messages
C) Lotus Notes
D) Microsoft office Communicator

5. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
B) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
C) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
D) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase

Solutions: