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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following is a primary reason employees resist change?

A) Impact on organizational performance
B) Impact on perception of organization
C) Lack of available resources from organization
D) Lack of awareness of why change is being made

2. Which option represents the use of Lean principles?

A) Including patients in daily bedside rounds
B) Adding steps into a process to better define it
C) Writing a strategic plan based on patient and family values
D) Going to "Gemba" to observe the current process

3. Who is ultimately responsible for ensuring that patient experience is strategically aligned with the goals of the organization?

A) Chief nursing officer
B) Chief executive officer
C) Chief experience officer
D) Chief operating officer

4. Which is the BEST example of an employee engagement strategy?

A) Sharing patient letters in an organizational newsletter
B) Demonstrating appreciation for individual staff contributions
C) Discussing complaint and grievance data during staff meetings
D) Reviewing employee satisfaction data with individual units/departments

5. Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A) Working with leadership and staff to get buy-in
B) Meeting with current volunteers to gather ideas
C) Assembling written training materials
D) Inviting community members to join

Solutions: