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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Phones
B) Admin > Telephony > Phone Management > Base Settings
C) Admin > Telephony > Phone Management > Calls

2. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
B) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Have all attendees call you. When all calls are active, click the Start Conference button.

3. Calling Name and Address can be overridden.

A) True
B) False

4. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Groups
B) Workspaces
C) Queues
D) People

5. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 4
B) Genesys Cloud 1
C) Genesys Cloud 3
D) Genesys Cloud 2

Solutions: