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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?

A. Change model
B. Risk appetite
C. Service level agreement
D. Definition of done

Question 2

A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?

A. Track the number and duration of incidents
B. Review the system's warranty requirements
C. Set an error budget for stability improvements
D. Focus on improving mean time between failures

Question 3

An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

A. Perform a stakeholder analysis exercise in an effort to identify any conflicting interests
B. Train the staff of the new service management teams on how to access existing procedures
C. Create separate value streams for the activities of the new service management teams
D. Set clear targets for the new service management teams aligned with existing targets

Question 4

Which describes a digital product?

A. Any digital goods that are transferred from a service provider to a service consumer
B. A collection of resources that would not be as valuable without the use of digital technology
C. The application of digital technology to accelerate time to market, time to customer or time to change
D. An organization that utilizes digital technology to perform business in a significantly different manner

Question 5

A software development organization only has one design team that is capable of working in an iterative and flexible manner. There are many teams that can do routine software development.
Which project should be assigned to the iterative flexible design team?

A. A mobile application to enable users to manage their finances
B. Control software that will be added to a washing machine
C. A change to a finance application to support a new tax regulation
D. An update to an application with fixed deliverables in the contract

Solutions: