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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A. Use Work Orders and define a hierarchy.
B. Use Orders and Order Products.
C. Use Products and Product Families.
D. Use Assets and define a hierarchy.

Question 2

Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers

A. Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.
B. Define "cannot complete" as a pinned status for auto-dispatch services.
C. Define "cannot complete" as a pinned status for scheduling and optimization services.
D. Ensure that status transition are configured to allow the status update from "cannotcomplete" to
"scheduled".

Question 3

Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

A. Skill Requirements and Products Consumed
B. Estimated Duration and Sen/ice LevelAgreement
C. Products Required and Estimated Duration
D. Products Required and Skill Requirements

Question 4

universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A. Custom report in a private report folder
B. Custom lightning component
C. Custom list view
D. Custom gantt filter

Question 5

Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A. Associate a Required Skill called Site Visit to aMaintenance Plan.
B. Associate 2 Work Type called Site Visit to a Maintenance Plan
C. Auto-generate Work Orders with a 14 daya Generation Timeframe.
D. Auto-generate Work Orders with a 14 day Generation Horizon.

Solutions: