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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. To improve our competences we can use three different learning methods: Training on the job, learning from others, Formal training/courses. What is the recommended split in NSN?

A) Training on the job 70%, learning from others 20% and formal training/courses 10%.
B) Training on the job 50%, learning from others 10% and formal training/courses 40%.
C) Training on the job 20%, learning from others 70% and formal training/courses 10%.
D) Training on the job 10%, learning from others 20% and formal training/courses 70%.

2. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
B) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
C) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
D) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.

3. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

A) A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
B) Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
C) GNOC provide the NOC and Technical Support with small team of experts based in country.
D) Employ contractors in local NOC and Field to fill the competence gap.

4. What needs to be included in the cost base line at Gate 4?

A) All costs of risk management agreed between the sales account manager and service delivery responsible.
B) All risk values captured during risk management workshops.
C) All costs related to risk contingency plans.
D) All costs related to risk mitigation plans.

5. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
B) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
C) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
D) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.

Solutions: