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HP Selling HP Business Service Management Solutions Sample Questions:

1. What is the key component supporting the HP Operations Bridge solution that is not a standalone product?

A) Run Time Service Model
B) Real User Monitor
C) Operations Manager Dashboard
D) Service Health Reporter

2. What is the HP approach to model-driven or model-based operations for the HP BSM solution?

A) an operational service desk system with automated ticket generation
B) a dynamic service model that maps dependencies and relationships in real time
C) modeling virtualized environments prior to rolling them out into production
D) modeling prioritized event calculations by their level of priority

3. With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?

A) director of performance testing
B) director of applications monitoring
C) director of mobile applications
D) director of service management

4. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) aligning the activities of IT with the strategic goals of the business
B) performing real-time modeling of the IT infrastructure
C) service ticket automation
D) enhancing the ability of IT to support business operations
E) consolidating operations monitoring into a "single pane of glass"
F) triage process improvements

5. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
B) Identifying competitors who are engaging with the customers.
C) Highlighting the customers' ITIL Service Management issues.
D) Identifying the customers' pain points and their associated compelling events or manifestations.

Solutions: