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Avaya 132-S-720.1 Q&A - in .pdf
- Exam Code: 132-S-720.1
- Exam Name: Specialist Call Center Implement and Support Elective Exam
- Updated: Aug 12, 2026
- Q & A: 128 Questions and Answers
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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Call Center Elite Architecture & Features | 25% | - Core features and capabilities - System components and architecture - Integration with Avaya communication platforms |
| Topic 2: Call Management System (CMS) Administration | 25% | - CMS installation and setup - Report configuration and management - User access and permissions - Real-time monitoring and data analysis |
| Topic 3: Maintenance & Troubleshooting | 20% | - Diagnosing common issues - Troubleshooting routing and call flow problems - Log analysis and error resolution - System health checks and monitoring |
| Topic 4: Configuration & Implementation | 30% | - Routing strategies and advanced routing - Feature activation and customization - Call vectoring setup and configuration - Agent configuration and functionality |
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