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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the file NAV360_ProvisioningService.exe.config
B) in the ACCCM CFG tab under CM
C) in the ACCCMLocation tab under CM
D) in the cm Port SYS Params tab of the CFG tab

2. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft Silverlight3.0
B) Microsoft MVC
C) .NETFramework4.0
D) SQLServer2008 R2Express

3. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) db_owner
B) db_securityadmin
C) witness_user_role
D) db_datawriter

4. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
B) Verify that the user has permission to accessACCCM.
C) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
D) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.

5. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Location(s), CM and the Organization Chart
B) Dial Plan Range
C) ACCCM Supervisor, Administrator and users
D) Active Directory Logins

Solutions: