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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

A) Can the direct Sales team use the standardfunctionality?
B) Are the processes the same for the direct Sales team and indirect Sales team?
C) Is the data shared between the direct Sales team and indirect Sales team?
D) How critical are the business processes?

2. Universal Export has implemented multiple Salesforce products and has made it clear thatit wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers

A) Consult with the IT department to review the extension requirements.
B) Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
C) Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
D) Begin requirements gathering for integrations and data migration

3. During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out tosupport UC.
The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

A) Give usersa way to raise support tickets for new features they do not understand.
B) Give users the ability to opt-out of any new feature they dislike.
C) Communicate and train users on new features.
D) Ensure development, training, and production environments are in place.
E) Fully document all customizations added to the system.

4. Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?

A) Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.
B) Build a custom application using Lightning Web Components to make the email content dynamic and configurable.
C) Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.
D) Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.

5. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
C) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
D) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

Solutions: